Customer Service Representative
I joined MetroConnects in July 2022. Prior to working at Metro, I never knew there was so much happening in the wastewater industry. Being in a new field, I still have a lot to learn, and it has been an exciting challenge for me personally, one that I enjoy tremendously and have welcomed with open arms. Our customer service department is formed by a strong and dedicated group of women whose main goal is to provide the best service to our customers every step of the way. I personally want every customer to feel welcomed, whether it is in person or over the phone, in English or Spanish. I will provide them with the same cordiality, promptness, and service I wish to receive as a customer myself.
I joined MetroConnects in June of 2022, but I have worked in the wastewater industry for five years. I came to Metro from Taylors Fire & Sewer District. MetroConnects has provided me the opportunity to work with an amazing team in service to the community and that has been very rewarding.
Engineering Department Assistant
I started at Metro in August of 2022. I worked in the industry for 25 years prior to that. Working for Metro allows me to bring my prior knowledge and work experience to a whole new level in helping to keep our environment safe for the future of our children. I’m proud to be a part of the work we all do here.
Human Resources Manager
I came to Metro from the County of Greenville in 2021. I am most excited about the great team of people I work with each day and the awesome work we do as an essential part of the water cycle for the environment and the nearly 100,000 people in the County of Greenville that we serve.
Customer Service Manager
I’ve been at Metro for 22 years. Most people don’t like to think about wastewater or don’t even give it much thought … out of sight out of mind. But to me, it’s one of the most important components of keeping our families and communities healthy and safe. Knowing that I’m helping in a small way every day makes me proud to work at Metro.
I have been with MetroConnects since 2018. I love the fact that I play a part in preserving the planet for our children. I’ve learned that MetroConnects is not just about sewer, but also about keeping our planet healthy.
I have been in the wastewater industry for eight years; first with the Berea Public Service District’s Sewer Department, and then with Metro since May 2021. The wastewater industry provides a vital service to society. Working at Metro has not only given me an opportunity to be a part of providing a necessary service for the public but also an opportunity to expand my knowledge in many different areas. I am proud to know that at the end of the day, I am part of providing a service that the entire world needs and that protects our environment.
Jamie Ann Rogers
Digital Media Specialist
I have been with MetroConnects since August 2022. MetroConnects provides an essential service to the community, protecting our downstream water sources by keeping wastewater where it belongs — in the pipes. I love that I get to communicate directly with our community members and share with them the important work we are doing to maintain, repair, and replace critical infrastructure.
Carolyn Farr Shanesy
Public Relations and Communications Manager
I have been with MetroConnects since 2018. Wastewater was something that I never really thought about as a career. Like everyone else, I flushed and was glad when it drained away. Not all heroes wear capes. I’m proud to serve alongside the women and men at MetroConnects in the essential work that we do to protect our public health, the environment, and our water.
I came to MetroConnects in 2019. Prior to MetroConnects, I worked in Greenville County Engineering and Maintenance for 10 years. I appreciate that Metro is proactive in everything we do, from maintenance to managing assets. I welcome challenges with Crystal Reports, implementing new ideas, and taking Cityworks to the next level for Metro and our customers. I went to my first Cityworks conference in 2011, and I was one of a handful of women in attendance. That number has continued to grow, and I was proud to see a room full of women at the 2022 conference!
Chief Financial Officer
I began working with MetroConnects in 2009. Prior to that, I worked for the City of Greenville with stormwater and sewer, but not in the actual department. Metro was not a landing spot when I took this job 17 years ago, but I fell in love with the job and what Metro stands for. Whether it be through a phone call or face-to-face conversation with customers, I know the values and standards Metro expects for each and every customer. The employees are a big part of that longevity as well. Metro is not just a job, but a family.