In July 2022, MetroConnects (Metro) began serving more than 25,000 new customers and taking care of 500 more miles of sewer line. If you are new to Metro, you may be wondering who we are and why there have been some changes to your water bill.
Who We Are
Metro was established in 1969 by the South Carolina General Assembly to provide sewer collection services in unincorporated areas of Greenville County. Metro is governed by a seven-member Board of Commissioners who are recommended by Greenville County Council and appointed by South Carolina’s Governor for four-year terms. Our mission is to provide all of our customers around-the-clock, safe and reliable wastewater collection. In the coming months and years, you will see Metro crews hard at work performing proactive maintenance and rehabilitation of our sewer lines to protect public health and keep our community’s environment clean.
One major change that came with MetroConnects is a monthly charge on your water bill for our wastewater collection services. If you are a new Metro customer, then your wastewater collection services were previously provided by an entity in your local district. Charges for their services showed up on your property tax bills (home and vehicle). For example, if you live in the Taylors area, you were charged both a sewer tax and a sewer fee by Taylors Fire and Sewer District (a special purpose district) on your annual Consolidated Property Tax Bill. When you receive your tax bill later this month, you will notice that this tax and fee have been removed. Now, you are paying your sewer fee monthly on your water bill.
Keep in mind, each special purpose district works slightly differently and not every customer will see the same savings on their property tax bills. In some districts, sewer and fire taxes may have been combined as a single charge. Any reduction of that tax or millage will be at the discretion of your special purpose district. However, any sewer-only fees that may have been collected should be removed from your tax bill.
Why Three Charges?
In the past, when you opened your water bill, you likely would have seen charges from two entities: Your water service provider and Renewable Water Resources (ReWa). Your water service provider maintains your drinking water and the pipes that bring it to you. ReWa is responsible for cleaning the wastewater or “gray water” that is flushed down your toilet, or goes out through your drains from your shower, sink and washing machine, at their wastewater treatment facility or water resource recovery facility (WRRF).
Now that Metro handles your wastewater collection, you will also see the charge from us on your water bill (see “Monthly Billing” above). This pays for the maintenance, rehabilitation and operation of the pipes that carry gray water from your house to the wastewater treatment plant or WRRF. If you are interested in learning more about what service lines Metro maintains, see “Understanding Your Lateral: Why it Matters to You.” You can also find information on our Web site about customer programs that could help you save money on your water bill.
If you find that your water bill is an undue financial burden, remember, there are programs available to help. Financial assistance is available through Sunbelt Human Advancement Resources at (864) 269-0700 or through the Salvation Army Help to Community Program at (864) 235-4803.
Serving the Community, Serving You
Most importantly, Metro’s priority is serving you. One major benefit of having Metro as your wastewater collection service is that we will take care of any maintenance issues that occur on our end of the pipes. This can result in substantial savings. For example, if roads or sidewalks need to be torn up to reach a blocked pipe, we will fix the pipe and cover the street repairs. If you are having a sewer issue, be sure to call us first before you call a plumber so we can assess the situation.
We can be reached at (864) 277-4442. Emergency service is available 24/7. Join our newsletter to stay up to date on our latest projects and to learn more money saving tips and tricks!