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Faqs Archive - Metro Connects

What Do I Have To Do To Connect To The Sanitary Sewer Line?

You must pay a new account fee to Renewable Water Resources (864.299.4000) and obtain a permit from Greenville County (864.467.7100).  If there is a 6-inch lateral already stubbed out for connection, the County will inspect the 4-inch lateral. If you have to connect to the mainline, MetroConnects will inspect the installation of the 6-inch lateral

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Does MetroConnects Offer A Six-Month Savings Program?

MetroConnects offers a Six-Month Saving Program for residential customers connected to Greenville Water. The program averages the number of gallons of water used during the winter months to establish your maximum summer consumption. During this summer period, MetroConnects wastewater charges will be billed based upon the lower of your winter average usage or your actual

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Does MetroConnects Have A Customer Bill Assistance Program?

MetroConnects partners with The Salvation Army of Greenville’s Help To Community Program (H2C) to provide qualifying customers with temporary financial support in paying for wastewater services for eligible MetroConnects, ReWa, and Greenville Water customers. For more information, contact the Greenville Salvation Army at (864) 235-4803 or complete the application. If you are not a Greenville

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My Bill Is High, What Can I Do?

In addition to your charges from Greenville Water, your monthly Greenville Water bill also includes charges from MetroConnects, which provides the wastewater collection services and transports the wastewater to Renewable Water Solutions (ReWa) for treatment and disposal. The wastewater portion of your bill is typically more expensive. Do you have a separate irrigation meter? Water

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Why do I have charges from MetroConnects on my water bill?

June 5, 2020

MetroConnects is your wastewater collection provider. MetroConnects connects your property’s private sewer lateral (See diagram) at the property line, and uses a series of sewer mains and possibly pump stations to convey that wastewater to a ReWa trunk sewer line for treatment.

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