I Am Having Trouble With My Sewer Service, Who Do I Need To Call?

September 23, 2020

Before you call a plumber, please call MetroConnects at 864.277.4442. We respond to customer calls 24 hours a day, 365 days a year.

There Is A Tree Down Over The Sewer Line, Who Do I Need To Call?

If you see a fallen tree on a sanitary sewer line right-of-way, please call MetroConnects at 864.277.4442.

Do I Need My Sewer Line Inspected After I Am Connected To The System?

If you are connecting to an existing lateral the County will inspect the connection. The contact information for that inspection is provided by the County in their paperwork.

How Do I Request A Sewer Locate?

Call 811 to request a utility locate.

What Do I Have To Do To Connect To The Sanitary Sewer Line?

You must pay a new account fee to Renewable Water Resources (864.299.4000) and obtain a permit from Greenville County (864.467.7100).  If there is a 6-inch lateral already stubbed out for connection, the County will inspect the 4-inch lateral. If you have to connect to the mainline, MetroConnects will inspect the installation of the 6-inch lateral

Does MetroConnects Offer A Six-Month Savings Program?

MetroConnects offers a Six-Month Saving Program for residential customers connected to Greenville Water. The program averages the number of gallons of water used during the winter months to establish your maximum summer consumption. During this summer period, MetroConnects wastewater charges will be billed based upon the lower of your winter average usage or your actual

Does MetroConnects Have A Customer Bill Assistance Program?

Customers who are billed by Greenville Water may qualify for assistance through Sunbelt Human Advancement Resources, Inc. (SHARE) at 864.269.0700 or visit www.sharesc.org. Temporary financial support in paying for wastewater services for eligible MetroConnects, ReWa, and Greenville Water customers. For more information, contact the Greenville Salvation Army at (864) 235-4803 or complete the application. Customers who are billed

My Bill Is High, What Can I Do?

Your monthly water bill also includes charges from MetroConnects, which provides the wastewater collection services and transports the wastewater to Renewable Water Solutions (ReWa) for treatment and disposal. The wastewater portion of your bill is typically more expensive. Do you have a separate irrigation meter? Water used to irrigate your lawn can be excluded from

Why do I have charges from MetroConnects on my water bill?

June 5, 2020

MetroConnects is your wastewater collection provider. MetroConnects connects your property’s private sewer (See diagram) at the property line, and uses a series of sewer mains and possibly pump stations to convey that wastewater to a ReWa trunk sewer line for treatment.

How Will I Be Billed?

MetroConnects bills monthly through your water bill. You will pay a monthly base charge of $11.72 and a volume charge of $1.65 per 1,000 gallons of water. The volume charge is based on your actual use of water. Please note that if you have a separate irrigation account, you will not be billed by MetroConnects