System Operations & Maintenance
MetroConnects is focused on keeping its sanitary sewer collection system in good operating condition so that our customers can count on reliable sewer service. MetroConnects closely monitors the condition of our system through proactive maintenance and inspections in an effort to prevent problems from occurring.Some of the types of activities you will see in your community include:
The fire department serving the area is notified when we are smoke testing.
Occasionally smoke enters the attic of homes, if vents are not connected properly. It may also enter through the p-trap in sinks and bathtubs if they have not been used on a daily basis.
If smoke enters your home or building, please tell the Metro representative performing the test or call the office at 864.277.4442.
Dye testing is used to confirm connections to the sanitary sewer system. We can determine where a structure is connected to the system by running dye through the plumbing of a building. Dye can be introduced into the sewer system through a sink, bathtub, toilet or a cleanout. Water is also needed to flush the dye through the piping.
Sanitary Sewer Overflow
If you see or suspect an SSO, please call Metro at 864-277-4442, available 24 hours a day.
Root control or root poisoning is a maintenance activity necessary for selected pipelines in order to maintain an acceptable level of service and to evaluate a pipeline for future rehabilitation. Metro maintains a list of these line segments and performs root poisoning at scheduled intervals.
A schedule has been determined for each line segment on the list based on its condition. The work is accomplished by a contractor approved by Renewable Water Resources (ReWa) at an application rate that will not upset wastewater treatment plant operations.
Maintenance activities for these areas include the use of outside contractors to provide chemical treatment, to control broadleaf growth (brush and trees), and large tree removal as required. Metro provides all routine mowing and brush removal with a standard tractor and bush hog, small walk behind brush cutter and various hand tools (chain saws, weed eaters, etc.).
Grease Trap Inspection & Enforcement
Metro follows Renewable Water Resources (ReWa) grease control strategy. It has been developed to regulate the collection and transportation of fats, oils and grease. The intent is to provide the appropriate means of collection, transportation, and disposal.
When Metro responds to a service call or emergency call and determines it is a grease problem, a call is made to ReWa pretreatment manager. An inspection is done and violations may be subject to the enforcement provisions contained in the sewer use and pretreatment regulation. Violations may also be reported to SCDHEC for further enforcement action. Additional fines may be assessed for violations involving blockages, cleanup, or other occurrences requiring increased operations and or maintenance expenses incurred by ReWa or Metro for cleanup or blockage removal.