FAQ’s

Question:
How much does it cost to connect to the sewer system?
Answer:
The cost to obtain a residential permit from Metro is $648.00. Please call 864.277.4442 for information on permitting.

Question:
What do I have to do to connect to the sanitary sewer line?
Answer:
You must pay a new account fee to Renewable Water Resources (864.299.4000) and obtain a permit from Greenville County (864.467.7100).  If there is a 6-inch lateral already stubbed out for connection, the County will inspect the 4-inch lateral. If you have to connect to the mainline, MetroConnects will inspect the installation of the 6-inch lateral and the County will inspect the installation of the 4-inch lateral. We will provide information for you to give to your plumber with the details for construction. To connect, please call 864-277-4442.

Question:
How do I request a sewer locate?
Answer:
Call 811 to request a utility locate, or you can contact MetroConnects, and we will mark the locations of our sanitary sewer mains, force mains and lateral locations within the public right of way or our right of way. We cannot provide location of private service laterals. If you need a location marked, call 811 or contact MetroConnects at 864.277.4442.

Question:
Do I need my sewer line inspected after I am connected to the system?
Answer:
If you are connecting to an existing lateral the County will inspect the connection. The contact information for that inspection is provided by the County in their paperwork.

Directions to Metro:
See Location on our Location and Hours Page.

Directions to ReWa:
From I-85 South: Take Exit 46, and continue to exit 46C Mauldin Road toward SC-291 North Pleasantburg Drive. Turn left onto Mauldin Road.  ReWa is located on the left at 561 Mauldin Road.

Question:
There is a tree down over the sewer line, who do I need to call?
Answer:
If you see a fallen tree on a sanitary sewer line Right-of-Way please call MetroConnects at 864.277.4442.

Question:
I am having trouble with my sewer service, who do I need to call?
Answer:
Before you call a plumber, please call MetroConnects at 864.277.4442. We respond to customer calls 24 hours a day, 365 days a year.