FAQ’s

Question:
How much does it cost to connect to the sewer system?
Answer:
The cost to obtain a residential permit from Metro is $648. Please call 864.277.4442 for information on permitting.

Question:
What do I have to do to connect to the sanitary sewer line?
Answer:
You must pay a new account fee to Renewable Water Resources (864.299.4000) and obtain a permit from Greenville County (864.467.7100).  If there is a 6-inch lateral already stubbed out for connection, the County will inspect the 4-inch lateral. If you have to connect to the mainline, MetroConnects will inspect the installation of the 6-inch lateral and the County will inspect the installation of the 4-inch lateral. We will provide information for you to give to your plumber with the details for construction. To connect, please call 864-277-4442.

Question:
How do I request a sewer locate?
Answer:
Call 811 to request a utility locate.

Question:
Do I need my sewer line inspected after I am connected to the system?
Answer:
If you are connecting to an existing lateral the County will inspect the connection. The contact information for that inspection is provided by the County in their paperwork.

Directions to Metro:
See our Location and Hours Page.

Directions to ReWa:
From I-85 South: Take Exit 46, and continue to exit 46C Mauldin Road toward SC-291 North Pleasantburg Drive. Turn left onto Mauldin Road.  ReWa is located on the left at 561 Mauldin Road.

Question:
There is a tree down over the sewer line, who do I need to call?
Answer:
If you see a fallen tree on a sanitary sewer line right-of-way, please call MetroConnects at 864.277.4442.

Question:
I am having trouble with my sewer service, who do I need to call?
Answer:
Before you call a plumber, please call MetroConnects at 864.277.4442. We respond to customer calls 24 hours a day, 365 days a year.