Why do I have charges from MetroConnects on my water bill?

MetroConnects is the wastewater collection provider. MetroConnects connects your property’s private sewer lateral (See diagram) at the property line, and uses a series of sewer mains and possibly pump stations to convey that wastewater to a ReWa trunk sewer line for treatment.

In the past, you paid for MetroConnects’ services through your annual county property tax bill. There was a tax millage if you were within the MetroConnects sewer district and a sewer fee if you were connected to the MetroConnects system.

As of July 1, 2019, only connected MetroConnects customers will be charged a monthly fixed fee of $11 and a volume charge of $1.54 per 1,000 gallons of water.

As a result of this change, you will no longer pay a tax or sewer fee on your real property tax bill. However, you may still see a MetroConnects tax reflected on your personal property tax through December 2019. The personal property tax will end on January 1, 2020.

How will I be billed?

The MetroConnects sewer service charge will have a base charge of $11 per month as well as a volume charge of $1.54 per 1,000 gallons of water used. The rate structure is the same for all customer types. The new charges will appear on your monthly water bill. The fixed charged will cover costs related to billing and collections, as well as account management. The volumetric charge is related to customers’ actual water consumption based on your drinking water meter only. If you have a separate irrigation meter, that usage is not included in your volumetric charge. The billing through the water system eliminates the taxes collected through Greenville County Property Tax Bill.

What will my bill look like?

What does the rate increase cover?

MetroConnects has not had a rate increase in almost 10 years and has identified a significant amount of rehabilitation and capital expansion planned over the next several years.

MetroConnects conducted a rate study in 2019 that recommended a rate structure that is more consistent with industry best practices and provides a more equitable billing method for continuous asset rehabilitation and quality sanitary sewer service, while also protecting public health and the environment.

    My bill is high, what can I do?

    In addition to your charges from Greenville Water, your monthly Greenville Water bill also includes charges from MetroConnects, which provides the wastewater collection services and transports the wastewater to Renewable Water Solutions (ReWa) for treatment and disposal. The wastewater portion of your bill is typically more expensive.

    • Do you have a separate irrigation meter? Water used to irrigate your lawn can be excluded from your sewer charges if you have a separate irrigation meter. Without a separate irrigation meter, the water consumed to irrigate your lawn is subject to sewer charges. Check with your water provider to find out what costs you may incur to install a separate irrigation meter.

      • Greenville Water — (864) 241-6000

      • Greer CPW – (864) 848-5500

      • Laurens County Water and Sewer Commission – (800) 358-3445

    • Have you checked for leaks or broken pipes? Dripping faucets, leaking toilets, and even a broken sprinkler head wastes gallons of water per month, adding more money to your monthly water bill. Over time, these leaks can also lead to water damage.

    Does MetroConnects have a customer bill assistance program?

    Contact your water provider for the latest information on the availability of assistance programs

      • Greenville Water — (864) 241-6000

      • Greer CPW – (864) 848-5500

      • Laurens County Water and Sewer Commission – (800) 358-3445

      Does MetroConnects offer a savings program?

      MetroConnects’ rates have been set for the fiscal year, which runs July 1 through June 30, 2020, and does not include an averaging program or savings program associated with outside water consumption during the summer months. MetroConnects will evaluate the need for a savings program for the 2020-2021 fiscal year.