Our purpose is to provide our customers with fast, courteous service. Metro requires that each employee be aware of customer expectations and strive to meet them. In our effort to measure and improve the service provided we ask to know the views and suggestions of our customers. With the help of your efforts, we will improve our work and provide better service to you. Your views and suggestions are very important to us.
I am a new customer
Welcome! You are a new customer because your property is attached to the district served by Metro. If you have moved into an existing home within Metro’s district, you will automatically receive sewer services because the paperwork on your property has already been completed. If you have bought property within the district that does not currently contain a residence, please go to our permitting section to complete your registration with Metro. As a customer in the district, you will be required to pay for the sewer service fee and for Metro’s services through annual taxes.