Why do I have charges from MetroConnects on my water bill?

MetroConnects is your wastewater collection provider. MetroConnects connects your property’s private sewer lateral (See diagram) at the property line, and uses a series of sewer mains and possibly pump stations to convey that wastewater to a ReWa trunk sewer line for treatment.

How will I be billed?

MetroConnects bills monthly through your water bill. You will pay a monthly base charge of $11 and a volume charge of $1.54 per 1,000 gallons of water. The volume charge is based on your actual use of water. Please note that if you have a separate irrigation account, you will not be billed by MetroConnects on that meter.

What will my bill look like?

My bill is high, what can I do?

In addition to your charges from Greenville Water, your monthly Greenville Water bill also includes charges from MetroConnects, which provides the wastewater collection services and transports the wastewater to Renewable Water Solutions (ReWa) for treatment and disposal. The wastewater portion of your bill is typically more expensive.

  • Do you have a separate irrigation meter? Water used to irrigate your lawn can be excluded from your sewer charges if you have a separate irrigation meter. Without a separate irrigation meter, the water consumed to irrigate your lawn is subject to sewer charges. Check with your water provider to find out what costs you may incur to install a separate irrigation meter.

    • Greenville Water — (864) 241-6000

    • Greer CPW – (864) 848-5500

    • Laurens County Water and Sewer Commission – (800) 358-3445

  • Have you checked for leaks or broken pipes? Dripping faucets, leaking toilets, and even a broken sprinkler head wastes gallons of water per month, adding more money to your monthly water bill. Over time, these leaks can also lead to water damage.

Does MetroConnects have a customer bill assistance program?

Contact your water provider for the latest information on the availability of assistance programs

    • Greenville Water — (864) 241-6000

    • Greer CPW – (864) 848-5500

    • Laurens County Water and Sewer Commission – (800) 358-3445

    Does MetroConnects offer a six-month savings program?

    MetroConnects’ will begin offering a six-month savings program in the 2020-2021 fiscal year.