Why do I have charges from MetroConnects on my water bill?

MetroConnects is the wastewater collection provider. MetroConnects connects your property’s private sewer lateral (See diagram) at the property line, and uses a series of sewer mains and possibly pump stations to convey that wastewater to a ReWa trunk sewer line for treatment.

How will I be billed?

MetroConnects customers are billed a monthly base charge of $11 and a volume charge of $1.54 per 1,000 gallons of water. The charges will appear on your monthly water bill. The volumetric charge is related to customers’ actual water consumption based on your drinking water meter only. If you have a separate irrigation meter, that usage is not included in your volumetric charge.

What will my bill look like?

My bill is high, what can I do?

In addition to your charges from Greenville Water, your monthly Greenville Water bill also includes charges from MetroConnects, which provides the wastewater collection services and transports the wastewater to Renewable Water Solutions (ReWa) for treatment and disposal. The wastewater portion of your bill is typically more expensive.

  • Do you have a separate irrigation meter? Water used to irrigate your lawn can be excluded from your sewer charges if you have a separate irrigation meter. Without a separate irrigation meter, the water consumed to irrigate your lawn is subject to sewer charges. Check with your water provider to find out what costs you may incur to install a separate irrigation meter.

    • Greenville Water — (864) 241-6000

    • Greer CPW – (864) 848-5500

    • Laurens County Water and Sewer Commission – (800) 358-3445

  • Have you checked for leaks or broken pipes? Dripping faucets, leaking toilets, and even a broken sprinkler head wastes gallons of water per month, adding more money to your monthly water bill. Over time, these leaks can also lead to water damage.

Does MetroConnects have a customer bill assistance program?

Contact your water provider for the latest information on the availability of assistance programs

    • Greenville Water — (864) 241-6000

    • Greer CPW – (864) 848-5500

    • Laurens County Water and Sewer Commission – (800) 358-3445

    Does MetroConnects offer a six-month savings program?

    MetroConnects’ will begin offering a six-month savings program in the 2020-2021 fiscal year.